Skepticism is a part of life – and business. People don’t trust
you at face value – it is completely up to you to earn their
trust. With my services, I hear it ALL THE TIME. Excuses why
it won’t work for them… because their business is “different”.
They tried it before and it failed – so there is no way it will
work now.
“Direct Marketing doesn’t work”
There is really 2 forms of marketing at play… measurable results
marketing… and non-measurable results marketing.
The kind you cannot directly measure (in terms of dollars
generated from a specific campaign or marketing action) is
commonly called image or brand marketing. The point behind those
kinds of campaigns is to build general awareness of your
offering and your message… and not about specific results on a
day-by-day basis. There have been many multi-million (and
billion) dollar empires built exclusively on this form of
marketing (firms that have never used direct marketing
techniques).
BUT… the average entrepreneur doesn’t have deep enough
pockets to sustain imagine-only advertising.
They need to know right now what ad is working or sales letter
is pulling in clients – and which aren’t. Without this
knowledge – they will quickly go broke.
When they know which ad, placed in which media publication or
website, works and makes them money – they then have a system
they can repeat until it stops working. They can measure
exactly what each new lead costs them to generate – and how much
they need to invest in each real lead to convert them to a
paying customer – and then how much to convert each one-time
customer to a repeat buyer.
This knowledge is pure gold when you know it.
And yes, direct marketing DOES work – and can be proven right
down to the penny how well it does work. You cannot say that
about image or brand awareness campaigns (the exact amount It
made for the business can never be measured as they have no way
of measuring it).
“No one will read all those words – people are different now
and don’t read as much”
There is truth in that people are increasingly lazy and
illiterate. BUT, and this is a big but, are your clients in that
group? If you are trying to sell to a bunch of ADD 13-somethings
– then long copy sales letters with zero graphics probably won’t
work all that well. But, it you are trying to sell to the
boomer or senior market – they want to know what they are buying
and will research what you are selling until their fears are
alleviated (that is assuming you kept their attention throughout
the copy).
The key is to balance the copy with supporting visuals. And then
to match this balance with your exact target market.
Lots of people (including myself) are testing shorter copy
websites that have people clicking through to specific things
they want to see – rather than asking them to scroll down
through a 25 page sales letter.
People won’t read all those words if they are boring… or if they
are not the right target market… or if the visual appeal is
downright hideous… or if the offer makes no sense or the claim
sounds ridiculous.
You have to test and find out what the balance should be between
words…graphics… message/market match… and the offer.
Only through testing will you know what the right amount of
words is.
And assuming you know is the surest way to kill your marketing
results. You don’t know what your clients want – until you ask
them (through marketing tests). They will often tell you they
want one thing, but will show different responses when tested.
It is completely up to you to find the perfect match.
“There is a magical percentage conversion rate”
This is quite common. “I need a 2% conversion rate – anything
below that is unacceptable.” My question to them is “WHY?” Any
person familiar with marketing 101 knows that the real money is
in the backend products and services you sell to your clients.
If you are selling a $25 book – you will never get rich without
something to sell. You MUST have something else – at a much
higher price point – to sell.
And if you know that 10% of your book buyers will buy your
$1,000 backend offer – who cares if you lose money or break even
on the book sale.
In other words – concern yourself less about the conversion rate
– and start worrying about the PROFIT you make. If you don’t
have a system in place to up the profit you make after the
initial sale (to a new client) then a 3% conversion rate (which
is very good on it’s own) means nothing other than the fact you
are going broke fast selling your $25 book.
Do you honestly think that a company selling million dollar,
ocean front, gated community homes is concerned about a 1%
response rate to their mailer? They are more concerned with the
quality of people they attract and the follow up system they use
to make sure the lead buys.
They may only get a 0.1% response rate to their mailer – but it
makes them a million dollars.
“Hiring a professional marketer or copywriter is guaranteed to
make you a million dollars first time you run the promo”
HA! If you were guaranteed to make a million from a simple
letter campaign – do you think any sane copywriter would price
his services below… say…. $500,000 per letter campaign?
Of course not.
The only guarantees you can expect from your copywriter or
marketer is that they will find the approach that works best
with your clients and your offer. They should be willing to
stick with you, and rewrite, until the perfect combination of
client – offer – and media is found.
Also, if there was a “magic” guarantee and formula that worked
every time – there would only be need for one book or training
course on it – right?
The guarantee is more about the persistence of your team members
to do whatever they need to do to make the promotion work.
Direct marketing is a field few understand – and those who don’t
understand it like to bash it. Remember, many people use direct
marketing in their business and see exceptional results – and it
can work for you too if you give it a chance and some patience.
The perfect combination of message – market – media and you will
have a winner. But to find the combination, it may take time,
money – and lots of patience.
Direct marketing DOES work… if you know how to work it.